Privacy Policy

  1. Home
  2. Privacy Policy

1. Introduction

IET PTE LTD ("IET", "we", "us" or "our") respects your privacy and is committed to protecting the personal data we hold about you. This Privacy Policy explains how we collect, use, disclose, store and safeguard personal data, and the choices and rights available to you. We handle personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA") and all other applicable laws and regulations, including those administered by the Ministry of Manpower ("MOM"). By using our websites, our mobile application, or any of our services, or by submitting personal data to us, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Detail Information
Legal entity IET PTE LTD
UEN 201507090K
Registered address 212 Hougang St 21, #04-345, Singapore 530212
Nature of business Manpower supply and labour outsourcing services (MOM-licensed)
Websites www.iet.com.sg and www.manpowersupply.sg
Mobile application [APP NAME], distributed via Google Play
General enquiries contact@iet.com.sg  /  +65 9190 2627
 

3. Scope of This Policy

This Privacy Policy applies to personal data collected through:
  • our websites at www.iet.com.sg and www.manpowersupply.sg, including any sub-domains;
  • our mobile application [APP NAME] distributed through the Google Play Store;
  • email, telephone, WhatsApp, online forms, social media channels and other correspondence with us; and
  • the delivery of our manpower supply, labour outsourcing and related services.
  This Policy does not apply to third-party websites, platforms or services that we link to. Those are governed by their own privacy policies.

4. Whose Personal Data We Collect

Depending on your relationship with us, you may fall into one or more of the following categories:
  • Business clients and prospective clients — representatives of companies that engage or may engage IET for manpower supply or outsourcing services.
  • Workers and candidates — individuals who are deployed by IET, who are registered with us for deployment, or who submit their particulars to us.
  • Website and application users — anyone who visits our websites or installs and uses our mobile application.
  • Business contacts — suppliers, subcontractors, training providers, insurers and other counterparties.

5. Personal Data We Collect

We collect only the personal data that is reasonably necessary for the purposes set out in Section 7. The categories below describe the data we may collect. Not every category applies to every individual.  
5.1  Identity and contact data
Full name, preferred name, date of birth, gender, nationality, residential address, mailing address, telephone and mobile numbers, email address, and emergency or next-of-kin contact details.
5.2  Employment and deployment data
Curriculum vitae or resume, employment history, education records, skills, trade certifications and licences, work experience, references, availability, deployment records, timesheets, attendance records and site assignments.
5.3  Regulatory and immigration data
NRIC, FIN or passport number, work pass type, status, number and expiry date, in-principle approval details, and other records required for the administration of work passes and for compliance with MOM requirements. We collect national identification numbers only where permitted or required by law — principally where necessary to establish or verify identity to a high degree of fidelity, or where required for employment, work pass and statutory purposes.
5.4  Workplace safety and health data
Safety course records and certificates, competency certifications, medical fitness and pre-employment medical examination results, vaccination records where legally required, incident and accident reports, and site induction records.
5.5  Financial and payroll data
Bank account details, salary and wage records, CPF details where applicable, levy and statutory contribution records, tax records, insurance details, invoices and payment records.
5.6  Commercial and correspondence data
Company name, job title, business contact details, enquiry details, service requirements, contract details, and records of our correspondence and meetings with you.
5.7  Technical and usage data
IP address, approximate location derived from IP address, browser type and version, operating system, device identifiers, referring URL, pages viewed, time and duration of visits, crash and diagnostic logs, and interactions with our websites and application.

6. Data Collected Through Our Mobile Application

Our mobile application may request the device permissions listed below. Permissions are requested only when a feature requires them, and you may decline or later revoke any permission through your device settings — although some features may then not function.  
Permission Why it is used Optional?
Camera To photograph or scan documents, certificates and site records for upload. Yes
Photos / Storage To attach existing images or documents from your device. Yes
Location To confirm site check-in and check-out for deployment and attendance records. Yes
Notifications To send deployment updates, shift reminders and service messages. Yes
Network / Internet To connect the application to our servers. No
[ADD OR DELETE ROWS TO MATCH YOUR APP] [Describe the exact purpose in plain language] [Yes / No]
  We do not sell personal data. We do not use personal data collected through the application for advertising by third parties. All data transmitted between the application and our servers is encrypted in transit.

7. How We Use Personal Data

We use personal data for the following purposes:
  • assessing suitability for, and arranging, deployment to client worksites;
  • providing manpower supply, labour outsourcing and related services to our business clients;
  • preparing, submitting and administering work pass applications, renewals and cancellations;
  • verifying identity, qualifications, certifications and right to work;
  • administering payroll, levies, statutory contributions, insurance and benefits;
  • managing attendance, timesheets, scheduling and deployment records;
  • meeting workplace safety and health obligations, including incident reporting and safety competency verification;
  • responding to enquiries, quotations, and service requests;
  • managing contracts, invoicing, payment and accounts;
  • operating, maintaining, securing and improving our websites and mobile application;
  • sending service-related and administrative communications;
  • sending marketing communications where you have consented to receive them;
  • preventing, detecting and investigating fraud, misuse or unlawful activity;
  • complying with applicable laws, regulations, licence conditions, and lawful requests from public authorities; and
  • establishing, exercising or defending legal claims.

8. Basis for Collection, Use and Disclosure

We collect, use and disclose personal data on one or more of the following bases under the PDPA:
  • Consent — where you have given us consent, whether expressly or by voluntarily providing your data for an evident purpose.
  • Deemed consent — where you voluntarily provide data for a purpose that is reasonably obvious, or where disclosure is reasonably necessary for a contract with you.
  • Legitimate interests — where the collection, use or disclosure is in our legitimate interests and the benefit outweighs any adverse effect on you, for example in preventing fraud or securing our systems.
  • Legal requirement or exception — where collection, use or disclosure is required or authorised under the PDPA or any other written law.
  Where you provide us with personal data about another person — for example a next-of-kin, a reference, or a colleague — you confirm that you have obtained that person's consent for us to collect, use and disclose their data in accordance with this Policy.

9. Disclosure of Personal Data

We may disclose personal data to the following categories of recipients, in each case only to the extent necessary:
  • Business clients and host employers — to arrange and manage deployment, site access and site safety.
  • Government agencies and regulators — including the Ministry of Manpower, Immigration & Checkpoints Authority, Central Provident Fund Board, Inland Revenue Authority of Singapore and the Workplace Safety and Health Council, where required or authorised.
  • Service providers — including payroll and accounting providers, IT and cloud hosting providers, communication platforms, analytics providers, training and certification providers, medical clinics and insurers.
  • Professional advisers — lawyers, auditors and consultants bound by duties of confidentiality.
  • Banks and financial institutions — for salary disbursement and payment processing.
  • Acquirers or successors — in connection with a merger, acquisition or transfer of business.
  We require our service providers to protect personal data to a standard comparable to that required under the PDPA, and to use it only for the purposes we specify.

10. Third-Party Services in Our Application and Websites

Our digital properties may use the following third-party services, each of which processes limited data under its own privacy policy:
  • Google Play Services and the Google Play Store (application distribution, licensing and integrity checks);
  • Google Analytics (aggregated website and application usage statistics);
  • Firebase or equivalent services for crash reporting, diagnostics and push notifications, where enabled;
  • [ADD ANY OTHER SDK OR SERVICE ACTUALLY USED — e.g. payment gateway, map provider, chat widget].
  We recommend that you review the privacy policies of these providers. We do not control how they process data collected directly by them.

11. Transfer of Personal Data Outside Singapore

Personal data may be stored or processed outside Singapore where our service providers operate overseas facilities. Where we transfer personal data outside Singapore, we take reasonable steps to ensure that the recipient is bound by legally enforceable obligations to provide a standard of protection at least comparable to that under the PDPA, including through contractual undertakings.

12. Retention of Personal Data

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required to satisfy legal, regulatory, accounting, tax or reporting obligations, or to establish or defend legal claims. Certain records — including employment, work pass, payroll, levy and workplace safety records — must be retained for minimum periods prescribed under Singapore law. Once personal data is no longer required for any legal or business purpose, we will delete it or render it anonymous.

13. Protection of Personal Data

We implement reasonable administrative, technical and physical safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. These include access controls on a need-to-know basis, encryption of data in transit, secured servers, confidentiality obligations for staff and vendors, and staff training on data protection. No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security, and any transmission is at your own risk.

14. Your Rights

14.1  Access
You may request information about the personal data we hold about you and how it has been used or disclosed by us in the year before your request. We may charge a reasonable fee for access requests and will inform you of the fee in advance.
14.2  Correction
You may request that we correct any error or omission in your personal data. We will correct the data unless we are satisfied on reasonable grounds that a correction should not be made, and we will send the corrected data to other organisations to which the data was disclosed in the preceding year, unless that is not necessary.
14.3  Withdrawal of consent
You may withdraw your consent to our collection, use or disclosure of your personal data at any time by giving reasonable notice in writing. We will inform you of the likely consequences of withdrawal. Please note that withdrawing consent may mean we can no longer provide certain services to you, and it does not affect our ability to retain or process data where required or authorised by law.
14.4  How to exercise your rights
Please send requests to our Data Protection Officer using the contact details in Section 19. We will respond within the timeframes required under the PDPA. We may need to verify your identity before acting on a request.

15. Account Deletion and Data Deletion Requests

If you hold an account in our mobile application, you may request deletion of your account and associated personal data at any time.
  • In the application: go to [Settings > Account > Delete Account] and follow the on-screen steps.
  • By email: send a request to contact@iet.com.sg with the subject line "Account Deletion Request", stating your registered name and the mobile number or email linked to your account.
  • Online: complete the request form at [https://www.iet.com.sg/account-deletion/].
  Upon verification, we will delete your account and associated personal data within [30] days, except for data we are required to retain under applicable law, licence conditions, or for the establishment or defence of legal claims. Data retained for those purposes will be securely stored, access-restricted and deleted at the end of the applicable retention period.

16. Cookies and Similar Technologies

Our websites use cookies and similar technologies to operate the site, remember your preferences, measure traffic and improve performance. Strictly necessary cookies are required for the site to function. Analytics and performance cookies are used to understand how visitors use our site. You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our websites.

17. Children and Young Persons

Our websites, mobile application and services are directed at businesses and at working adults. They are not directed at children. We do not knowingly collect personal data from any person under the age of [18] years without the consent of a parent or legal guardian. If you believe we have inadvertently collected such data, please contact us and we will take steps to delete it.

18. Marketing and Do Not Call Provisions

Where you have consented, we may send you marketing communications about our services by email, telephone, SMS, WhatsApp or post. You may opt out at any time by using the unsubscribe link in our emails, replying with "UNSUBSCRIBE", or contacting our Data Protection Officer. We comply with the Do Not Call ("DNC") provisions of the PDPA. We will not send specified marketing messages to Singapore telephone numbers registered with the DNC Registry unless we have obtained clear and unambiguous consent in evidential form, or another exception under the PDPA applies. Opting out of marketing does not stop service-related or transactional messages that are necessary for our services.

19. Data Protection Officer and Contact

IET PTE LTD has appointed a Data Protection Officer ("DPO") who is responsible for ensuring our compliance with the PDPA. Please direct all data protection queries, access or correction requests, withdrawal of consent, complaints and deletion requests to:  
Data Protection Officer Details
Name / Title [NAME OF DPO], Data Protection Officer
Email [dpo@iet.com.sg]
Telephone +65 9190 2627
Postal address IET PTE LTD, 212 Hougang St 21, #04-345, Singapore 530212
Response time We aim to acknowledge within [3] business days and respond substantively within [30] days.
  If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. The revised policy will be posted on our websites and, where required, within our mobile application, with an updated "Last updated" date. Material changes will be notified to you by a prominent notice or direct communication where practicable. Your continued use of our websites, application or services after the effective date of a revised policy constitutes acceptance of it.

21. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Singapore.  
Publication checklist 1.  Replace every [BRACKETED] item, including the app name, DPO details, deletion route and retention period. 2.  Delete any permission row in Section 6 and any SDK in Section 10 that your app does not actually use. 3.  Publish at a permanent URL such as https://www.iet.com.sg/privacy-policy/ — the page must be publicly accessible without login and must not be a shared editable document. 4.  Enter the URL in Play Console under App content > Privacy policy, and under your Developer account settings. 5.  Complete the Data safety form so that every declaration matches Sections 5, 6 and 10 of this policy. 6.  If your app has user accounts, also submit the account deletion URL from Section 15 in Play Console. 7.  Have a Singapore-qualified lawyer or your DPO review the final text before it goes live.

Request Quote